Managing Customer Service
$25.00
After you complete this course, you will be able to: identify ways to establish links between excellence in customer service and your business practices and policies, develop the skills and practices that are essential elements of a customer service-focused manager, recognize what employees are looking for to be truly engaged.
Recognize who the customers are and what they are looking for, develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
Description
Move performance management from a process to a partnership. Explore the Shared Management Model and learn how to build motivation and responsibility for results. Work through the three phases of preparing people for the role, motivating performance, and evaluating results to create stronger accountability and performance.
